On average, 20–30% of booked appointments are missed without cancellation across Australian clinics. Each no-show represents lost revenue, an empty time slot, and a patient whose health concern went unaddressed.
5 Proven Strategies
- Send automated SMS reminders 24 hours before the appointment
- Allow easy online cancellation so patients reschedule rather than ghost
- Implement a simple waitlist to fill cancelled slots immediately
- Track no-show patterns to identify high-risk booking times
- Follow up with chronic patients proactively rather than waiting for them to book
The Technology Factor
Automation handles most of this. With a platform like NaltraCare, reminders, waitlists, and follow-up notifications happen automatically — freeing clinic staff from manual phone calls.
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